Privacy Policy

Effective date: October 1, 2025 | Last updated: October 2, 2025

Flow Coaching Institute (“Flow”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number, mailing address
• Account information: username, encrypted password
• Payment details: billing address, credit card or other payment information (processed securely through third-party providers, not stored by us)
• Technical information: IP address, browser type, device type, operating system, log data
• Usage data: website navigation, preferences, cookies, analytics data
• Communications: your inquiries, messages, and preferences regarding newsletters or promotional content

2. How We Use Your Information

We use your information for purposes including:

• Providing and managing our coaching programs, workshops, and services
• Processing payments, invoicing, and account management
• Communicating with you about updates, promotions, and relevant information (with your consent)
• Improving our website, programs, and customer experience
• Ensuring site security, preventing fraud, and fulfilling legal obligations
• Complying with regulatory and contractual requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential site functions, store your preferences, and collect analytics data to improve performance. You can manage your cookie preferences through your browser settings.

4. Disclosure of Information

We do not sell your personal information. We may share information only with trusted service providers, when required by law, or with your explicit consent.

5. International Data Transfers

Your personal information may be transferred and stored outside of Canada. When we transfer your data internationally, we ensure that appropriate safeguards are in place in line with Canadian privacy requirements.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

7. Your Rights

Under PIPEDA and applicable laws, you have the right to access your personal information, request correction of inaccurate data, or withdraw your consent at any time.

8. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact:

Flow Coaching Institute
📧 Email: info@flowcoachinginstitute.com